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MediGear Ltd
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Privacy Policy at Medigear.uk

Medigear.uk takes your privacy seriously. This policy explains what data we collect, why we collect it, how long we keep it, who we share it with, and the rights you have as a buyer, seller, or site visitor. Plain words. No legal fog.

Who controls your data?

Medigear.uk is operated by Medigear Group Limited, registered in England and Wales (company number 16345037). Our office is at 128 City Road, London, EC1V 2NX, United Kingdom. We're the data controller for all personal data processed through the site.

We ensure compliance with privacy regulations. We follow the UK GDPR and the EU General Data Protection Regulation in full. For deeper detail on those rules, see our dedicated GDPR compliance page.

What data do we collect?

To operate effectively, Medigear.uk collects only the data we need to run the site safely and in accordance with the law. That includes:

  • Your name, email, and phone number
  • Your organisation or business name, if it applies
  • Your billing and delivery address
  • Your VAT details, where they are needed
  • Your order history and product choices
  • Your user account login and security settings
  • Technical data such as IP address, browser type, and device info
  • Cookie data (see our cookie policy for the full list)
  • Any messages you send to our sales, support, compliance, or privacy teams

Payment card details are handled by our PCI-compliant payment partners. Medigear.uk never stores your full card number on its own servers.

Why do we collect it?

Every piece of data we hold has a clear, lawful basis under the UK GDPR. We use your data to:

  • Set up and run your user account.
  • Process your orders and deliver your medical equipment.
  • Issue invoices and manage tax records
  • Handle customer support and any claims you raise
  • Protect the site from fraud and misuse.
  • Meet our legal duties on tax, customs, and medical-device records.
  • Send you marketing, newsletters, or product updates — only if you have asked to get them.
  • Improve the site based on real usage data.

We will never use your data for any purpose outside the list above without first telling you and, where needed, obtaining fresh consent.

How long do we keep it?

Medigear.uk keeps your data only for as long as we need it:

  • Order records: kept for the period set by UK tax and trade law
  • Account data: kept while your account is active, then deleted on request
  • Marketing data: removed as soon as you unsubscribe
  • Support messages: kept for a limited period to help us handle repeat questions
  • Technical and cookie data (data from cookies, which are small files that help us recognise your device and preferences): kept for short, fixed windows as set out in our cookie policy

If you want to see our full data retention schedule, just ask.

Who we share your data with

Your data is shared only with trusted parties who need it to fulfil your order or run the site safely. That includes:

  • Payment providers for the safe handling of your card details
  • Shipping and logistics partners for the delivery of your orders
  • Tech providers for hosting, email, security, and analytics
  • Legal, tax, and trade authorities where the law requires it

Rest assured, Medigear.uk never sells or trades your data. We use written contracts with every processor to ensure your data is handled to the same standards we hold ourselves to.

Your rights under UK GDPR

As a data subject, you have full rights over your personal data. You can:

  • Ask for a copy of all the data we hold about you.
  • Ask us to correct any incorrect or outdated data.
  • Ask us to delete your data — the right to be forgotten.
  • Ask us to limit how we use your data.
  • Ask us to send your data to another provider in a format you can use on a different platform (this is called data portability).
  • Object to any use based on our legitimate interests
  • Withdraw consent at any time where consent is the lawful basis.
  • Complain to the Information Commissioner's Office (ICO) in the UK

To use any of these rights, contact our privacy team. We'll get back to you within the legal time limit, and we never charge a fee for routine requests.

Marketing and your choices

Medigear.uk only sends marketing emails if you have opted in. You can change your preferences anytime from your account settings, or use the unsubscribe link at the bottom of every marketing email. We process unsubscribes within minutes. For all the details, check our anti-spam policy.

Cookies and tracking

Medigear.uk uses cookies, which are small files saved on your device, to keep the site fast, safe, and useful. For a full list of all the cookies we use, what each one does, and how to manage them, see our dedicated cookie policy.

International data transfers

Where Medigear.uk sends data outside the UK or EU—for example, to a tech provider hosted in another country—we use approved transfer tools such as Standard Contractual Clauses (legal agreements for data exports) or adequacy decisions (official approvals for specific countries). Your data keeps the same level of protection wherever it goes.

Data security

Medigear.uk protects your data with trusted tools, strict access rules, and clear safeguards. For full details on how we protect your card, account, and order data, see our security page.

Data breach notifications

If we ever suffer a data breach that puts your rights at risk, we will tell you without undue delay and report the breach to the Information Commissioner's Office within the required time limit. We will explain what happened, which data were involved, and the steps we are taking to fix it.

Changes to this policy

Medigear.uk may update this privacy policy from time to time as the law, our services, or our tools change. The current version is always the one shown on the site. We will flag any major changes to your account or notify you by email.

Contact us

If you have a data request, a privacy question, or any concern about how we handle your data, our privacy team is here to help.

Our team aims to reply to every message within one working day.