Medigear.uk believes every email a buyer gets should earn its place in the inbox. We follow strict, opt-in-only rules for marketing, transactional, and outreach mail. We expect the same from anyone who uses our platform to contact buyers, clinics, or partners. This page shows what we send, why, and how you stay in control.

What you can expect from us

Medigear.uk only sends emails that fall into one of these clear groups:

• Order notes, shipping alerts, and delivery updates for items you have bought
• Account messages such as password resets, security alerts, and login notes
• Service replies to the questions you have raised with our team.
• Compliance and product safety notes that affect items you have ordered
• Newsletters and product updates — only if you have asked to get them

You will not get bulk junk from us. You will not get unwanted ads. You will not be added to a marketing list because you placed one order.

How opt-in works at Medigear.uk

To join our newsletter or update list, you must:

• Tick a clear, unticked box at sign-up — never pre-checked
• Confirm your email using the one-time link we sent you.
• Pick the topics you want to hear about, where options apply.

You can change your choices at any time from your account settings. Or use the unsubscribe link at the bottom of every marketing email we send. Unsubscribes are processed in minutes — not days.

What we will never do

Medigear.uk will never:

• Buy, rent, or scrape email lists from third parties.
• Add you to a marketing list because you placed an order.
• Sell your email to advertisers, brokers, or partners.
• Use fake subject lines, fake reply addresses, or hidden senders.
• Send mail that pretends to come from someone else.
• Ignore an unsubscribe request or make you log in to opt out.

These rules apply to every team at Medigear.uk and every tool we use to send mail on our behalf.

Rules for sellers and partners

Sellers, distributors, and trade partners on Medigear.uk must follow the same rules. Any partner caught sending bulk junk, spam, or unsolicited mail through or about our platform faces:

• A formal warning and a takedown of the bad message
• Loss of seller or partner status
• A permanent ban from Medigear.uk for repeat or serious cases
• A report to the right authorities where the law requires it

Your legal rights

Our email rules follow the UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and the wider EU rules for direct marketing. You have the right to:

• Know what email lists you are on
• Ask to be removed from any list at any time.
• Complain to the Information Commissioner's Office if you feel your rights have been ignored.

Reporting spam

If you get a message that appears to come from Medigear.uk but breaks any of these rules, please let us know. Forward the message in full to our anti-spam inbox. We will look into it, remove the source if it is real, and report the abuse if it came from outside our platform. Your inbox should belong to you. Medigear.uk will help keep it that way.

Contact us

To report spam, change your email preferences, or ask about our outreach rules, please use the details below.

• Email: connect@medigear.uk
• Contact form: https://medigear.uk/contact
• Address: 129 City Road, London, EC1V 2NX, United Kingdom
• Office hours: 10am to 7pm

Our team aims to reply to every message within one working day.