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MediGear

Medigear.uk is committed to following the UK GDPR and the EU General Data Protection Regulation in full. We want you to feel confident about how we collect your data, what we use it for, how long we keep it, and the rights you have as a buyer or trade partner. Everything is explained clearly, with your peace of mind our top priority.

What data do we collect?

Medigear.uk collects only the data we need to run our medical equipment platform safely and in compliance with the law. That includes:

  • Your name, email, phone number, and delivery address
  • Your billing details — handled by our payment partners, never stored in full by Medigear.uk.
  • Your order history and product choices
  • Your account login and security settings
  • Tech data such as your IP address, browser type, and device
  • Cookie data (see our full cookie page for details)
  • Any messages you send to our support, compliance, or sales teams

We do not collect special-category health data unless you choose to share it as part of a product question.

Why do we collect it?

Medigear.uk has a clear, lawful reason for every piece of data we hold:

  • To process your order and deliver your medical equipment.
  • To run your account and protect it from fraud
  • To meet our legal duties on tax, customs, and medical-device records
  • To answer your questions and give you support
  • To improve our service based on real usage data
  • To send you marketing only if you have asked for it

We promise never to use your data for any purpose outside the list above without first letting you know and, if necessary, seeking your consent. Your trust matters to us.

How long do we keep it?

Medigear.uk keeps your data only as long as needed. Order records are kept for the period required by UK tax and trade law. Marketing data is deleted as soon as you unsubscribe. Account data is removed upon your request, unless legal duties require us to keep certain records. If you want full details, just ask—your peace of mind is important to us.

Who we share it with

We share your data only with trusted partners who need it to fulfil your order or help keep our platform secure. Your privacy and safety guide every decision.

  • Payment providers — for the safe handling of your card details
  • Shipping and logistics partners — for the delivery of your order
  • Tech providers — for site hosting, email, and security
  • Legal, tax, and trade authorities — only when the law requires it

Medigear.uk never sells or shares your data. We use written contracts with every processor to protect your data at every step because your trust is our priority.

Your rights as a data subject

Under the UK GDPR, you have full rights over your personal data. You can:

  • Ask for a copy of all the data Medigear.uk holds about you (a data subject access request)
  • Ask us to fix any incorrect or outdated data.
  • Ask us to delete your data — the right to be forgotten.
  • Ask us to limit how we use your data.
  • Ask us to send your data to another provider in a portable format.
  • Object to any use based on our legitimate interests
  • Withdraw consent at any time where consent is the basis for use.

To use any of these rights, simply contact our data team. We promise to reply within the legal time limit, and we never charge a fee for routine requests. We want you to feel secure and supported at every step.

International transfers

Whenever Medigear.uk sends data outside the UK or EU, we use approved transfer tools such as Standard Contractual Clauses, adequacy decisions, or other lawful safeguards, so you can be sure your data always receives the care and protection it deserves, wherever it goes.

Complaints

If you ever feel Medigear.uk has not handled your data properly, please contact our team first so we can put things right and restore your confidence. You also have the right to complain to the Information Commissioner's Office (ICO) in the UK, or your local data protection body in the EU. Your trust is important to us.

At Medigear.uk, GDPR is more than paperwork. It is a true promise to keep you safe and respected on every order, every login, and every visit. Your trust is at the heart of what we do.

Contact us

To make a data subject request, ask about your rights, or raise any data concerns, please contact our team.

Our team aims to reply to every message within one working day.