Medigear.uk is built on trust between buyers, sellers, and the wider medical equipment trade. Any attempt to abuse our platform — through fraud, fake listings, scam payments, harassment, or other bad-faith acts — is taken very seriously and acted on fast. This page explains what counts as abuse, how to report it, and what we do when a report is submitted.

What we treat as platform abuse

Abuse on Medigear.uk falls into a few clear groups:

Fraud and scam activity

• Listings that take payment with no plan to ship
• Fake product images, false specs, or made-up brand claims
• Phishing emails or fake login pages that pretend to come from Medigear.uk
• Stolen credit cards, hijacked accounts, or laundering attempts.
• Sellers who switch products after a buyer pays

Fake and unsafe products

• Fake versions of branded medical equipment
• Products that skip safety checks or required paperwork
• Items relabelled to hide their true source or expiry date.
• Devices banned, recalled, or limited by medical authorities.

Listing and content abuse

• Listings copied from other sellers without leave
• Misleading prices, fake discounts, or hidden fees
• Stolen product photos or copied descriptions
• Listings that game search results with off-topic keywords

Harassment and platform misuse

• Threats, abusive words, or harassment in messages or reviews
• Fake reviews, paid reviews, or review attacks
• Attempts to take buyers off-platform to dodge our rules
• Spam, bulk messages, or unsolicited outreach
• Any act that harms other buyers, sellers, or our team

How to report abuse

Reporting abuse on Medigear.uk takes a minute. Click the report link on the listing, message, or review in question. Pick the type of issue. Add any details. Send. You can also email our trust and safety team directly with:

• The listing URL or message reference
• A clear note on what is wrong
• Any screenshots or proof you can share
• Your contact details so we can follow up if needed

Reports made through your account are tied to your record. Anonymous reports are accepted but may take longer to process.

What happens after you report

Every valid abuse report goes through a clear review:

1. The trust and safety team confirms receipt within hours.
2. The listing, account, or message is checked against our rules.
3. The seller or user involved is asked for their reply, where right.
4. A clear call is made based on the proof on both sides.
5. The reporter is told the result, where we can

Confirmed abuse can lead to listing removal, refunds for affected buyers, account suspension, permanent bans, and, when required by law, a report to law enforcement.

Buyer protection

If you have lost money to a confirmed scam on Medigear.uk, our buyer protection team will work with you to recover your payment, refund your order through our partners where possible, and pursue the seller through every legal route available to us. We do not leave honest buyers stranded.

Bad-faith reports

Reports filed in bad faith — to harm a rival or stall a launch — are themselves a form of abuse. Repeat or false reports lead to account warnings, suspension, or a permanent ban from Medigear.uk.

Working with authorities

Medigear.uk works with police, trading standards, customs, and medical-device regulators on serious cases. We share proof when the law requires it and provide full support for any open case. If you are a regulator or law enforcement officer with a request, please contact our compliance team through the official channel.

A safer platform takes all of us. Thank you for helping us keep Medigear.uk a place buyers, clinics, and trade partners can rely on.

Contact us

To report fraud, a fake listing, or any kind of platform abuse, please contact our trust and safety team.

• Email: connect@medigear.uk
• Contact form: https://medigear.uk/contact
• Address: 129 City Road, London, EC1V 2NX, United Kingdom
• Office hours: 10am to 7pm

Our team aims to reply to every message within one working day.